A homeowner expects peace of mind when purchasing a heating and cooling system, so they often assume coverage for labor is included in the warranty. Since no dealer wants to upset a customer with unexpected repair charges, some may choose to absorb the cost of labor.
But you can provide better customer service by including an extended service agreement on every job.
Already enrolled? Access your comfort shield dashboard to take action.
Lennox® HVAC products are consistently top-rated for reliability. Still, mechanical and electrical breakdowns can happen. Extended service agreements from our Comfort Shield labor protection program allows you to provide valuable extra coverage for Lennox equipment-coverage that alleviates your homeowners' out-of-pocket costs for things like labor charges, diagnostic fees and refrigerant that are not covered by the factory warranty.
In addition to customer satisfaction and increases in profits, your company also deserves protection. Comfort Shield can provide protection from costly expenses related to consumer concessions, and provides reimbursement for your services when unexpected failures occur in the early months or years following installations.
Comfort Shield is available on all Lennox manufactured and branded residential equipment, and also provides options for light commercial applications.
As you know, the Lennox factory warranty may cover parts for up to 10 years. But it doesn't include labor, which can be up to 80% of a repair bill. Extended service agreements from our Comfort Shield labor protection program helps you help your customers. It offers terms ranging from three to ten years after the installation date. Better still, Comfort Shield can be purchased up to five years after the date of installation. Their extended service agreement coverage begins 91-days after installation. Comfort Shield is fully transferable at no additional cost should a homeowner sell their home.
- The cost of the extended service agreement can be less than the cost for one repair**
- It's transferable to the new homeowner if the homeowner sells their home
- There are no deductibles or cancellation fees
- It's 100% underwritten and fully insured
- Gives your homeowners peace of mind
- Retain more customers after installation
- Increase revenue
- Fully integrated with product registration site
- Can reduce negative online reviews from homeowners who had to pay for repairs they weren't expecting
- Reduce concessionary spending
- Multiple hourly reimbursement rate options
3-Years
5-Years
10-Years
12-Years
Help maintain profitable customer relationships with Comfort Shield®.
*** 12 years available for Dave Lennox Signature Collection Only
This path to Comfort Shield is the traditional way of submitting labor protection coverage purchased by your consumers. Simply log on to LennoxPros, go to Sales Tools, then find the link to Comfort Shield under the Promotions section. On the Comfort Shield website, you will be able to easily submit labor coverage through the intuitive and easy-to-use sales entry pages.
Take ActionPurchase Path
Easily purchase a Comfort Shield plan during the Lennox® product registration process. The SELECT purchase path is a quick and simple way to add labor coverage during product registration. How?
- On the last page of the Lennox product registration process, click the call to-action button to view labor warranty options.
- By clicking YES, you'll be prompted to log into your Comfort Shield portal. All of the homeowner's contact and product information entered during the product registration process will carry forward to the Comfort Shield website; no need to duplicate any data entry.
Just select your reimbursement tier and the coverage term, and you're finished!
Purchase Path
Add Comfort Shield labor protection plans to all your Lennox installs and receive discounted pricing. The Auto-Select purchase path is Comfort Shield's newest and most innovative way of creating labor coverages. Enrolling in Auto-Select will nearly eliminate most of the admin work you may be used to when applying labor coverages. During enrollment in the Auto-Select program, you will pre-select the desired reimbursement tier and labor coverage term to offer to your homeowners. Labor protection will then be systematically applied to all Lennox equipment installed by your company following product registration. Regardless of whether it's only one component or the complete system, the appropriate labor coverage will be applied automatically. As a part of Auto-Select, you'll receive up to a 25% discount on the standard Comfort Shield pricing for the three-year term.
Homeowners can contact Comfort Shield at +1-866-816-2434 for more information.
New stand-alone refrigerant extended coverage is available, reference the brochure for more details
The CompleteCare+ program officially ended February 28, 2018. You can still access your old contracts and administer claims by clicking on "TAKE ACTION" | COMPLETE CARE FAQ Limitations and exclusions apply. See sample terms and conditions for further information. Extended service contracts are provided by Service Net Warranty, LCC, part of AIG, or one or more of its affiliates. AIG is the marketing name for the worldwide operations of American International Group, Inc. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. For additional information, please visit our website at www.aig.com. Please send an email to warranty-hvacsupport@aig.com for full terms and conditions.