If you’re a CAP Dealer, click on the Admin link at the top of the page. Click “Manage Lead Opt-In,” and select the members who will receive new leads via email or SMS.

You can create a lead by clicking on the “Add Lead” button on the dashboard or the leads table.

Navigate to your dashboard for access to your leads status, sales trends, and proposals.

Go to the Proposal Builder and select or create the lead you want as your proposal. Select the star ratings that are important to your customer. Based on the ratings, certified systems are recommended.

Go to AHRI Matchup and choose Mini-Split. Pick from the dropdown list to select indoor and outdoor models.

Go to the Load Calculator tool, create a new project, and enter customer information. Enter construction features such as ceilings, walls, doors or windows to create an ACCA approved Manual J report.

Navigate to your dashboard for access to your leads status, sales trends, and proposals.

You can create a lead by clicking on the “Add Lead” button on the dashboard or the leads table.

From your leads table, locate the lead you want to view and click on the name. You’re now able to edit and view detailed information about your lead.

From your leads table, locate the lead you want to edit and click on the name. You’re now able to edit and view detailed information about your lead.

The Admin can assign leads from their dashboard. Locate the lead you want to assign. Click on the dropdown box in the “Assigned to” column and select the user you want assigned to the lead.

Select Add Lead on your leads table or dashboard. If you are adding multiple leads, download the new leads or Legacy Leads template from the banner at the top of the page. Fill out the .CSV file according to your leads information. You can upload the file once complete by selecting "New Leads" or "Legacy Leads". Fix errors as required. After your file has been successfully uploaded, you will find your changes in your leads table.

No, the Sales Dashboard tool works with leads from multiple sources of your choosing.

Only the admin can delete leads. A user can request to delete a lead by clicking the delete icon on the leads table and confirming that a request will be sent to the admin.

No, Zillow does not work in Canada due to property data not being publicly available.

Go to AHRI Matchup and choose Mini-Split. Pick from the dropdown list to select indoor and outdoor models.

Go to AHRI Matchup and choose Air Conditioner or Heat Pump. Select your indoor and outdoor units to find an AHRI certified matchup.

Models with “Production Stopped” Model Status are those that an AHRI Certification Program Participant is no longer producing BUT is still selling or offering for sale. You can search these matchups in the AHRI Directory.

After selecting your AHRI certified matchup, you can add applicable accessories in the AHRI details page. Add your system products and accessories directly to your LennoxPros cart for check out or to a proposal.

Yes, to search for a system that includes an ADP coil, simply select the orientation of the ADP coil you want to see results for when searching for an AC match or Heat Pump match.

ADP coils offer more variety to our customers.  This can come in the form of smaller coils that can fit unto tighter spaces, larger coils that can provide higher SEER ratings, or different configuration coils that Lennox does not offer such as the plenum coils.

Go to the Load Calculator tool, create a new project, and enter customer information. Enter construction features such as ceilings, walls, doors or windows to create an ACCA approved Manual J report.

Yes, any load calculation you create for a lead on LennoxPros can be accessed by other users in the company that log on to LennoxPros.

The Lennox ecommerce team is ready to help general inquiries, please give us a call at (877) 570-0123, open a support ticket, or email us at feedback@lennoxpros.com.

The features of a home that are accounted for in the load calculator include everything from the number of walls, floors, geographic location, construction features such as materials, windows, skylights and above or below grade construction features such as basements.

The label “code year” is the year the house was built or last renovated.

Block loads are based on the house as a whole. This is usually used when existing HVAC equipment is being changed out and replaced. Room by Room load calculations calculate the heat gain and heat loss for each room individually. This will ensure the HVAC Contractor not only sizes the HVAC system properly, but also ensures the duct designer to create the correct air flow to each room.

Yes, the load calculator has been optimized to run on mobile devices, including iPhone and Android operating systems.

In a future update, users will be able to skip skylights and below grade walls if they are not present in the structure.

You are able to add as many features per to a construction feature group as you require for a project.

Map trace will allow the user to draw the dimensions based off of the existing data on the home available from available sources. This is done using Google Earth and locally available GIS database information on the property. You can select which floor you wish to draw and can have multiple dimensions of the home. The text option will allow you manually enter in the dimensions of a structure room by room. This will require the user to have the dimension information on hand.

Anytime on the load calculator tool, select the homeowner that you want to access that report. Click on the HVAC Systems tab and select a system. From there you will be able to navigate to the MJ8 report tab and download the existing load calculation.

On the project screen we have a field called “code year”. The idea behind this is you can enter the year the house was built or last modified. The system will then determine what building code was adopted in that county on that year. It will then automatically suggest R-value and u-values based on minimum code. You can also override this year for any of the construction profiles. For example, if the home was built in 1980, but the windows were upgraded in 2015, you can either enter the u-value of the upgraded windows or simple enter the year 2015 in that section and we will suggest a u-value for you.

Yes, the tool will find the nearest database and weather station information available in Canada to the address entered. If you are using the Load Calc tool for an address in Canada, be sure to double check the default information.

Yes, the use of the sales tools on LennoxPros requires a stable internet or Wi-Fi connection.

Yes, to support users of the sales tools, there are several resources available. Go to the LennoxPros help tab and find more information about the sales tools. You can log on to your Lennox Learning Solutions account and register for the curriculum Sales Tools 1.5
To have a one on one call with a LennoxPro representative, visit lennoxpros.com/schedule-demo and fill out a form that our team will use to contact you and schedule the training of your choice.

All of our LennoxPros sales tools are available to any of our dealers, and are not limited to only CAP program users.

No, Lennox does not sell homeowner or lead information to outside companies.