Overview
Lennox has partnered with ServiceTitan as it's preferred and exclusive Field Service Management Partner. This integration is designed to amplify your growth and profitability, giving you direct access to up-to-date product information with real-time availability and pricing, and streamlining the ordering process with electronic purchase orders. It's an all-in-one solution that helps you increase average ticket size and close more deals at the kitchen table.
Understanding Field Service Management in HVAC
What is Field Service Management?
Field service management (FSM) involves managing a workforce that provides services to customers at their location. In the HVAC industry, field service management is crucial as it streamlines operations, enhances efficiency, and ensures timely service delivery. HVAC businesses benefit from service management software, which allows for real-time communication between technicians and the office. This improves job status updates and customers service.
Field service management software also provides technicians with access to important information, such as customer history and inventory levels, enabling them to provide personalized and efficient service. This enhances customer satisfaction and promotes loyalty in the competitive HVAC market.
What an FSM Means for Your
HVAC Business
Increase Operational Efficiency
Field service management is a critical aspect for businesses looking to enhance their operational efficiency and streamline processes. One of the primary components of effective FSM is the ability to increase operational efficiency.
Dealers using the ServiceTitan platform have the full Lennox product catalog, including pricing and availability, at your fingertips. That means you can be more self-sufficient with ServiceTitan, which helps keep your business running smoothly.
Real-time Product Visibility
Another essential element of FSM is real-time product visibility. With advanced tracking technologies, businesses can monitor equipment and inventory levels in real time, ensuring that technicians have the right parts and tools when they arrive at a job site. This visibility helps prevent delays and ensures that service calls are completed promptly, further boosting customer trust and loyalty.
Real-time Availability: With automatic updates and an ability to search by location, you can see what products are currently available and order them on the spot.
Product Pricing: Access your customized Lennox pricing within ServiceTitan, allowing you to seamlessly send accurate purchase orders to Lennox.
Digital Procurement Capability: This integration allows you to create electronic purchase orders and send them directly to your Lennox account, where you can view all POs and track your sales, boosting efficiency across the board.